Basic Needs Guide

Counselling and Advice

Due to an event or series of events, you may need to talk over your situation with a counsellor or volunteer listener. There are counselling programs that deal with a variety of issues such as family violence, couples therapy, parent and child problems, self esteem, and anger management. The Catholic Family Counselling Centre located in Kitchener, Shalom Counselling Services in Waterloo, and Lutherwood Counselling Centre in Cambridge are some examples of counselling organizations available within Waterloo Region. These counselling services are free or have fees based on your ability to pay.

There are also confidential listening services available to you. These are phone lines where you may talk over the issues you are having with trained listeners. Sometimes it’s helpful to talk out a problem with a non-judgemental, anonymous person. This type of service is often available 24 hours a day.

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Resources

Mental Health Agencies

Cambridge Active Self Help Organization

13 Water St N, Cambridge
phone: 623-6024

Canadian Mental Health Association, Grand River Branch, Centre for Mental Health

3-9 Wellington St, Cambridge
phone: 740-7782

Canadian Mental Health Association, Grand River Branch, Centre for Mental Health

Community Support Services of Ayr and North, 80 Stanley St, Ayr
phone: 632-9737

Canadian Mental Health Association, Grand River Branch, Centre for Mental Health

67 King St E, Kitchener
phone: 744-7645, 1-866-448-1603

Notre Dame of St Agatha, Inc, kidsLINK, Children's Mental Health Services

1855 Notre Dame Dr N, St Agatha
phone: 746-5437

Waterloo Region Self Help

67 King St E, Kitchener
phone: 570-4595

Counselling and Advice

Catholic Family Counselling Centre, Region of Waterloo

400 Queen St S, Kitchener
phone: 743-6333

Centre for Addiction and Mental Health, R Samuel McLaughlin Information Centre

3B-219 Dufferin St, Toronto
phone: 1-800-463-6273, (416) 595-6111

Community Justice Initiatives of Waterloo Region, Revive

49 Queen St N, Kitchener
phone: 744-6549

COPING Bereavement Support Groups of Ontario Inc

The COPING Centre, 1740 Blair Rd, Cambridge
phone: 650-0852, 1-877-554-4498

Erb and Good Family Funeral Home, People Needing People Bereavement Resource Centre

Kuntz House, 171 King St S, Waterloo
phone: 745-2195

Interfaith Community Counselling Centre

23B Church St, New Hamburg
phone: 662-3092

John Howard Society of Waterloo-Wellington, Community Programmes, Communicating Our Perspectives and Emotions Successfully

Cambridge Place, 3-73 Water St N, Cambridge
phone: 622-0815

John Howard Society of Waterloo-Wellington, Community Programmes, Communicating Our Perspectives and Emotions Successfully

310 Charles St E, Kitchener
phone: 743-6071

Kitchener-Waterloo Counselling Services Inc

480 Charles St E, Kitchener
phone: 884-0000

Kitchener-Waterloo Sexual Assault Support Centre

201-151 Frederick St, Kitchener
phone: 571-0121
crisis: 741-8633

Lutherwood, Mental Health Services, Lutherwood Family Counselling Services

35 Dickson St, Cambridge
phone: 622-1670

Shalom Counselling Services Waterloo

9 Avondale Ave S, Waterloo
phone: 886-9690

Woolwich Counselling Centre

60 Arthur St S, 2nd Flr, Elmira
phone: 669-8651

Distress Lines

Advocates for Male Victims of Sexual Abuse

67 King St E, 2nd Flr, Kitchener
phone: 570-3277 (EARS line for men), 1-800-553-3277, 744-7645 ext 320 (voicemail)

Canadian Mental Health Association, Grand River Branch, Distress Centre

5420 Orchard Park, Hwy 6, Guelph
phone: 744-5594 (Community Links), 744-7645 (admin)
crisis: 745-1166 (Distress Line), 745-9909 (Youth Line)

GLOW - The Queer and Questioning Community Centre

University of Waterloo Student Life Centre, 200 University Ave W, Rm 2101, Waterloo
phone: 888-4569

Kids Help Phone

439 University Ave, Ste 300, Toronto
phone: 1-800-668-6868, 1-800-268-3062 (donations), (416) 586-5437 (admin)

Telecare Distress Centre

Box 32074 Preston Centre PO, Cambridge
phone: 658-6805
crisis: 658-6805

Women's Crisis Services of Waterloo Region, Anselma House

Kitchener
phone: 741-9184
crisis: 742-5894, 1-877-419-1517