Updated June 17
State of emergency expended until June 30.
Region of Waterloo's new dashboard for COVID19 data tracking.
Persons who receive Disability Tax Credit eligible for additional emergency benefits up to $600. Advocates says in excludes majority of persons living with disabilities.
CERB available until the end of summer.
30-day limit on prescriptions in Ontario expected to end by July 1.
Tax Filing and Benefits update: It was announced that Canadians currently receiving GST/HST and/or Canada Child Benefit and have not filed their tax return by June 1, 2020 will continue to receive these benefits until September. June 1, 2020 is still the deadline for those owing taxes for 2019 and the tax payment is due September 1, 2020.
In line with our core mandate, we will open up with current local, provincial and national advocacy campaigns to create better future for all.
- LETTER CAMPAIGN: Shelter 4 All - Unsheltered Campaign in Waterloo Region is asking for immediate, mid-term and long-term shelter solutions for all homeless outside of the shelter system. Add Your Voice!
- For lasting action on dismantling white supremacy & achieving justice for Black residents and communities in WaterlooRegion - give to the Community Solidarity Fund! Solidairty March is on Wednesday, June 3rd at 5pm at the engrance of the Victoria park.
- A Better Tent City - encampment with a willing landlord, washrooms, kitchen and showers - desperately needed by the unsheltered, and leading to tiny homes constructions as we move through the pandemic. Direct deposits can be sent to sdcwr@waterlooregion.org or checks mailed to the Social Development Centre Waterloo Region.
- PETITION: Extend Emergency GST monthly thru September for people on social assistance by ODSP Action Coalition.
- RECOVERY FOR ALL: We’re asking the federal government to make bold investments in housing, homelessness and income support to end homelessness in Canada once and for all.
Warming centres and public washrooms
Mental Health and Social Distancing
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Consult the Region of Waterloo's COVID-19 Community Supports webpage for information about essential services like emergency housing, public washrooms, and food hamper programs during the COVID-19 pandemic.
All area municipalities closing outdoor spaces, including community gardens and condo yards. Look at the information specific to your municipality.
Community gardens opening in regional municipalities.
Same day virtual assessments at Grand River Hospital.
Local hospitals implemented free parking during the outbreak.
- Region of Waterloo
- Fare collection will resume on all GRT buses, ION light rail and MobilityPLUS on Monday, June 1. Front door boarding on buses will also resume on June. GRT customer service will reopen on Tuesday, May 19.
- Waterloo Region Small Business Centre and area municipalities, is launching a Small Business Recovery Outreach Program
- Emergency child care program expends to meet demand for care (more frontline workers eligible for Emergency Child Care)
- Community Assessment Clinics provide in-person assessment for individuals who are moderately ill and otherwise unable to be assessed by their primary care provider. Referrals needed to make an appointment.
- Coordinated COVID-19 Response Newsletter- you can subscribe to the weekly newsletter at this webpage.
- Free GRT Service until May 31st. Customers with an April monthly pass will automatically have that pass rolled over to the month when fare collection resumes, and do not need to contact GRT. Customers in exceptional circumstances who require a refund can call 519-585-7597 ext. 7243. GRT encourages customers to call rather than visit customer service in person, as security controlled entry will be in place and only three people will be permitted into the centres at a time.
- Region receives 3 million to fund services for the most at risk during pandemic
- New Regional dashboard to track COVID19 cases.
- The Region of Waterloo is planning a 24/7 temporary emergency child care program for parents who provide critical services in our community. Emergency Child Care FAQ.
- Waterloo Region’s plan to support the homeless, using hotels as isolation and distancing space for homeless in Charles Street Shelter and A. R. Kaufman YMCA location for St Mark Overflow. Kitchener city hall and King Street recreational centre in Waterloo open as drop-in sites; drop-in sites & neighbourhood food distribution programs to open in addition to the vital service locations. Subscribe to the updates from the Community Support Control Group here.
- Temporary emergency child care program open 24/7 for parents who provide critical services in our community. The program will offer free licensed child care for health care and other frontline workers who have exhausted all other care options for their children.
- Waste Collection changes & Yard waste collection to start April 13
- Business and economic support team forms to help businesses navigate COVID-19
- City of Cambridge
- Free recreation activities over the phone to members of our 50+ recreation centres. Those interested can check the program schedule on our website at www.cambridge.ca/wow. For those participating in the program for the first time, or those requiring support to set up an account, please allow up to 48 hours for initial enrollment. To register, call Service Cambridge at (519) 653-1430 or register online at www.cambridge.ca/wow.
- Economic Response Plan for residents, businesses and workers: grace period for penalties and interest on property taxes and utility bills; no water meter disconnections; transfer of overdue accounts to the property tax account suspended to assist landlords; relaxed parking enforcement;
- Business support resource page - interactive map highlighting restaurants and business offering take out and online services. invest@cambridge.ca, 519-740-4685.
- #RecfromHome Online Recreation and Culture Club (updated daily)
- City of Waterloo
- City of Waterloo unveils extended financial relief measures to assist residents and businesses
- Financial relief measures to assist residents and businesses: waiving late payment charges on property taxes, water and wastewater utility bills April to May 2020; waiving non sufficient funds fees; suspending collection on arrears.
- City programs for seniors expanded: The grocery shopping and telephone reassurance programs continue are open to new clients to include those who may not be able to work. To inquire about these programs call 519-579-6930 (Monday to Friday, 8:30am to 4:30pm)
- City of Kitchener
- City extends financial supports into June:
- Application-based tax deferral
- Suspension of utility disconnection until August 31, 2020
- Waiving temporary sign permit fees until December 31, 2020
- Rent deferrals for tenants leasing city facilities
- Active at Home Virtual Programming
- Social supports for seniors, contact 519-741-2916 to register.
- City of Kitchener temporarily lays off over 800 workers
- No enforcement of overnight parking extended until May 4th.
- Early Economic Support Plan: extra 60 days to pay property tax and utility bills without penalty
- Woolwich
- Financial Flexibility for residents and businesses: waiving penalties and interest on property taxes for April and May 2020; waiving late payment charges on utility bills; waiving non-sufficient funds fees charging.
- Wilmot
- Financial and Economic Supports: waiving penalties on late payment charges, interest costs and non-sufficient funds fees charging.
- Wellesley
- New Township Business and Shopping Facebook Page has been created to support shopping locally.
- North Dumfries
- Economic Response Plan: waive penalties and interest charges for property tax payments until May 31, 2020.
- A Better Tent City - The community is rallying around an important pilot initiative in Kitchener. Find out more and support the project.
- KW Mutual Aid - the goal of the website is to facilitate mutual aid efforts within small communities.
- Mac-Waterloo-Niagara Student-Senior Isolation Prevention Partnership (Mac SSIPP) during COVID-19 matches volunteers with older adults in the community to provide regular phone check-ins for social comfort and education on COVID-19. Volunteers will be expected to call their older adult partner(s) at least once weekly for an approximately 20-minute check-in phone call, as well as liaise with a Volunteer Coordinator to track their work and progress.
- CareMongering KW Facebook Group - direct supports in the community
- CareMongeting Cambridge Facebook Group - direct supports in the community
- Homeless in Waterloo - direct support and an opportunity for our community to connect with people who are experiencing homelessness
- Food Not Bombs making and sharing food to go in place of our usual serving. They will be making brown bag lunches and containers of the usual stews. Food to go will be distributed at 4:30pm on a side of the City Hall this Saturday.
- Nutrition for Learning Pop Up Snacks: the website lists pop up locations daily for mobile food delivery in different neighbourhoods. Donations for school children food security during pandemic can be given at this website.
Vitale Service Programs of the Community Food Assistance Network - check all the locations, hours of operation, eligibility and more!
Meals on Wheels programs in Waterloo Region are expanding to provide meals to people unable to cook or visit a grocery store during COVID-19. If you are sick or self-isolating and need meals delivered to you, contact one of the Meals on Wheels programs in Waterloo Region.
- If you live in Cambridge, Kitchener, North Dumfries, or Waterloo, contact: Community Support Connections at 519.772.8787.
- If you live in Woolwich, Wellesley or Wilmot Township, contact Community Care Concepts at: 519.664.1900 or 1.855.664.1900.
Note: Fees for this service are based on client income to ensure the service is affordable for all who need it.
- Map of locations of the Food Assistance Network - situation is changing every day, check in regularly regarding open meal programs, food distribution and food hamper sites.
- Cambridge Self-Help Food Bank will continue “ongoing service delivery of food and other critical supports” 54 Ainslie St. S. Cambridge 519-622-6550
- The Bridges, Daily Lunch (12pm-12:45pm) and Dinner (5:30pm-7pm)
- St John Kitchen, Monday to Friday: 11am to 1pm at 97 Victoria St. N. Kitchener, 519-745-8928
- Ray of Hope Community Centre 659 King St E #230, Kitchener 519-578-8018
- Only regular scheduled meals will be served (Mon-Fri 7:00-8:30 / Sat 12:00-1:30 / Sun 4:30-6:00)
- Trinity Community Table, pre-made lunches on Monday, Wednesday and Friday 11am to 12:30pm, 12 Blair Rd. Cambridge 519-621-8860
- Wilmot Family Resource Centre, hampers Monday to Friday 9am to 4:30pm 175 Waterloo St. New Hamburg 519-662-2731
- Woolwich Community Services, hampers Monday to Friday 9am to 5pm, 5 Memorial Ave Elmira 519-669-5139
- Salvation Army Community and Family Services Cambridge 16 Shade St. Cambridge 519-623-1221
- Salvation Army Community and Family Services KW 75 Tillsley Dr. Kitchener 519-745-4215
- Carizon Family and Community Services (by appointment Erb West, Paulender) at 45F Amos Ave. Waterloo 519-743-6333 & Paulender Community, 60 Paulander Dr. Kitchener, 519-741-1152
- House of Friendship Emergency Food Hamper Program, Monday to Friday, 9:30am to 4pm, 807 Guelph St. Kitchener 519-742-0662
- Additional food distribution will be operating so please contact House of Friendship for more information. Note – if you are ill or have been asked to self-isolate, please call ahead to 519-742-8327 x600.
In addition to the 7 emergency shelters serving people in Waterloo Region, an 8th temporary shelter will open tonight at A.R. Kaufman YMCA. This overnight shelter replaces the overflow space at St. Mark’s from 9pm until 8am. House of Friendship Charles Street men’s shelter was moved to Radisson Hotel.
If you know someone in need of emergency shelter, please connect them to a housing helpline below:
- Single adults across the region can call 519-624-9133 between 8:00 a.m. and midnight, seven days a week
- Youth in Kitchener-Waterloo can call 519-742-6547 between 8:30 a.m. and 11:00 p.m. Monday through Friday. On weekends, please call the single adult helpline.
- Youth in Cambridge can call 519-998-7292 between 8:00 a.m. and midnight, seven days a week
- Families across the region can call 519-749-2450 between 8:30 a.m. and 4:30 p.m. Monday through Friday
Kitchener
Charles Street Bus Terminal, 7 a.m. to 11 p.m. for 5 weeks in June & July
15 Charles St. W., Kitchener
Kitchener City Hall, 24 hours (closing due to construction)
200 King St. W., Kitchener
Cambridge
Cambridge Churchill Park, 200 Christopher Drive, Cambridge
Daily, 9 a.m. to 2 p.m.
Cambridge Riverbluffs Park, 211 George St. N., Cambridge
Daily, 9 a.m. to 2 p.m.
Ainslie Street Bus Terminal, 35 Ainslie St. S., Cambridge
Monday to Friday: 5:30 a.m. to 12:45 a.m.
Saturday: 6:15 a.m. to 12:30 a.m.
Sunday: 7:45 a.m. to 12:30 a.m.
Waterloo (location closed - portapotties may be available)
Adult Recreation Centre (ARC), 9 a.m. to 6 p.m.
185 King St. S., Waterloo
Spaces available for warming and basic necessities
Kitchener
Access to showers and laundry (for youth 16 to 25)
Contact oneROOF at 519-742-2788 at to make an appointment.
St John’s Kitchen Daytime program
Adults 18+ years old and who are unsheltered (not connected to an emergency shelter) 10 a.m. until 4 p.m. Monday to Friday.
All visitors will be screened for COVID-19 before entering.
Cambridge Daytime program for Unsheltered
Region of Waterloo building, 150 Main Street in Cambridge
Friday May 15, and two days the week of May 18, and three days as of May 25.
Renting: changes during COVID-19 (coronavirus): Learn about the temporary changes to residential rental processes, and where landlords and tenants can get more help. (evictions, distancing in buildings, paying rent)
Thanks to CERA cera@equalityrights.org, equalityrights.org/covid19
Tenants are encouraged to talk to their landlords to discuss options and create plans for payment of rent and/or utilities over the coming months, only if unable to pay their rent.
If the negotiation breaks down and there is a threat of eviction or harassment, contact:
- Ontario Rental Housing Enforcement Unit 1-888-772-9277 for immediate assistance.
- Waterloo Region Community Legal Services on how to address the situation in the longer term at 519-743-0254 or by using our online contact form.
In order to access rent arrears, please get in touch with Housing Resource Centre is serving clients remotely. 519-749-2450, virtual or email.
Steps to Justice COVID-19 Updates on the law and legal services
The Government of Ontario announced on March 31 an Emergency Order to provide flexibility for nonprofits and charities. It will enable organizations to:
- Hold meetings of directors, shareholders and members electronically or over the phone even if legislation (like Ontario’s Corporations Act) or your bylaws say you can’t. The electronic or phone system has to allow people to communicate with each other simultaneously and instantaneously. So, for example, an email chain over a few days likely would not qualify as a meeting.
- Extend the timeframe by which corporations under the Corporations Act and Business Corporations Act must hold Annual General Meetings (AGMs). The deadline would be 90 days after the state of emergency, or if the state of emergency ends 30 before your current deadline then you have 120 days.
Read more about the measures for the charitable organizations from Imagine Canada.
[March 29] United Way Canada will receive $9 million to distribute to local organizations that can help seniors by delivering items to them and connecting them to other organizations, while Kids Help Phone will receive $7.5 million to bring on additional counsellors. A more comprehensive program for Canadian charities, which have warned that the pandemic could threaten their survival, is expected to be announced in the near future.
· The Canada Emergency Business Account will provide interest-free loans of up to $40,000 to small businesses and not-for-profits to help cover operating costs. Organizations should contact their financial institutions to apply for these loans. To qualify, organizations must demonstrate they paid between $50,000 to $1 million in total payroll in 2019. Repaying the balance of the loan on or before December 31, 2022 will result in loan forgiveness of 25 percent (up to $10,000).
· A wage subsidy of 75% of eligible salary for all employers, including charities and nonprofits, for up to 3 months, retroactive to March 15, 2020. Previously, the Government announced a 10% wage subsidy for small employers, including nonprofits and charities. Organizations must show that revenues are down 15% or more in order to qualify. The subsidy is worth up to $847 per week per employee, with no limit on how much an organization can receive.
- Read a full summary of the Federal Supports for Charities and Non-Proftis here from Ontario Nonprofit Network.
- Deadlines for Charities - CRA is extending the filing deadline to December 31, 2020, for all charities with a Form T3010, Registered Charity Information Return due between March 18, 2020 and December 31, 2020.
- Canadian Heritage has confirmed their funding agreements will be honoured.
Social Development Centre Waterloo Region
- All programs and activities, including Civic Hub, are closed. Staff works online and you can reach us on email. We check phone messages two times per day. 519-579-3800 / info@waterlooregion.org
- Tax Clinic started supporting residents over phone and through drop off. tax-clinic@waterlooregion.org
- Working on the Civic Hub On Line initiative to support grassroots initiatives during the spread of the coronavirus: Deep Breathing sessions and Unsheltered Campaign.
- The Working Centre
- St John’s Kitchen is open as a day program, Monday to Friday 10 am - 10 pm, with shower and laundry facilities.
- St. John's Kitchen bagged meals program is operating with reduced services from the parking lot of the Worth A Second Look;
- The Job Search Resource Centre - including Tax Clinics and Money Matters - at 58 Queen Street South is closed to the public, but will continue to deliver virtual services wherever possible.
- All Community Tools projects including The Queen Street Commons Cafe are now closed.
- All Speak English Cafe and Conversation Circles at TWC, the Local Democracy class, ArtShift, and Computer Training classes are cancelled or on hold for the time being.
- The 2020 Mayor's Dinner has been cancelled and will instead be delivered in a virtual format.
- Sanguen care van is region’s first COVID-19 assessment centre for the homeless and the unsheltered.
- Ray of Hope
- Youth Addiction staff by calling 519-743-2311 or emailing yasinquiries@rayofhope.net
- Morning Glory at @HeffnerToyota serving Take Out Only.
- We have suspended all Drop-in hours, laundry, showers and extra programming
- Only regular scheduled meals will be served (Mon-Fri 7:00-8:30 / Sat 12:00-1:30 / Sun 4:30-6:00) A max of 30 people served at a time for 30 minutes.
- Marketplace will distribute prepackaged hampers to people at their scheduled appointment times; No new Marketplace appointments will be scheduled at this time.
- House of Friendship
- Charles Street Men’s Shelter – we are continuing to provide service seven days a week, now from Radisson Hotel.
- House of Friendship is calling for people to apply for shelter Support Workers, having understanding of human interaction attained by life experience or experience of homelessness.
- Addiction Treatment Services:
- Residential Addiction Treatment – will continue;
- Day Treatment Programs – in-person sessions are suspended; we are investigating ways to continue sessions remotely;
- Rapid Access Addiction Clinic/Community Withdrawal Support – Clinics are closed, staff are available remotely;
- Concurrent Supportive Housing – Residents will be supported remotely;
- Community Counselling – counselling appointments will continue by phone;
- Emergency Food Hampers – We are providing regular service, with our Emergency Food Hamper program open Monday to Friday, from 9:30am to 4:30pm. Note – if you are ill or have been asked to self-isolate, please call ahead to 519-742-8327 x 600.
- Family Outreach Workers – are continuing to work, and can be reached by phone. To find a Family Outreach Worker in your community, visit www.familyoutreach.ca
- Community Centres- (Sunnydale, Centreville-Chicopee, Courtland Shelley, Kingsdale, Chandler Mowat) programs are closed. Modified community food distribution will still be happening;
- Our Main Office at 51 Charles St. E. – will be closed to the public, but we are still receiving deliveries, and staff are available to answer phone inquiries at 519-742-8327.
- Direct Services to Newcomers/Immigrants - update from Immigration Partnership about:
- YMCA Immigrant Services (remote service provision)
- KW Multicultural Centre (remote service provision). KWMC interpreters are available via phone or videoconferencing.
- Reception House (modified service delivery by appointment); closing its residence on David Street to the public while core services for clients will continue but be modified. The administrative office on Queen Street will continue operations, but clients and guests are asked to call or email ahead for appointments. Volunteer programs, internships and student placements at both locations are postponed, along with New Canadian Youth Connections.
- Sanctuary Refugee Health Centre (reduction of visits, ‘phone call visits’ encouraged, emailing or sending direct messages on Facebook)
- Mennonite Coalition for Refugee Supports (urgent meetings re Basis of Claim and work permit renewals & plans for virtual meetings)
- Community Support Connections - safe and responsible service delivery: Meals on Wheels (Monday to Friday to the client’s doors); Grocery shopping (picked up and delivered to the door); Transportation to medical-related appointments.
- AIDS Committee (ACCKWA) “essential activities will continue”
- Food4Kids is extending its March Break program
- YWCA Cambridge closures and cancellations
- YWKWResponse and Challenges
- Emergency Shelter– we are continuing to provide 24/7 service to women and children in our community who are experiencing homelessness
- Supportive and Affordable housing: Request non-essential guests to refrain from visiting.
- Early Learning and Child Care: all childcare, school age, and childminding programs closed until April 6.
- Entrepreneur and Training Program: In Her Shoes Retail Store closed
- Administrative office at 153 Frederick St: non-essential visits suspended until further notice. For urgent assistance, please contact 519-576-8856 ext.
- Carizon Family and Community Services
- While our sites are currently open at 400 Queen Street and Front Door, we are encouraging people who need mental health supports to call us to make a telephone or video appointment. Please call (519) 743-6333 to book a counselling appointment. For our Front Door intake department, please call (519) 749-2932 and press 1 when prompted.
- KW Counselling not providing any face to face service.
- Walk In Counselling clinic is closed until further notice. If you are currently a client and need to speak with a counsellor, please call us at 519.884.0000 and leave a message.
- Kitchener Downtown Community Health Centre open from 9am to 5pm.
- For virtual appointments call 519-745-4404
- Immigration Waterloo Region COVID-19 Information and Resources page
- Lutherwood
- Housing Resource Centre is serving clients remotely. 519-749-2450, virtual or email
- In-home visits (Paths2home & Families in Transition clients) continue after pre-screen for COVID-19 symptoms)
- Community Mental health, Front Door Quick Access Service continue by appointment 519-749-2932
- Employment Services available online
- Safe Haven Youth Service remains open.
- The Humane Society - Emergency Pet Food Bank: anyone who is looking for assistance with food and supplies for their pets cal 226-220-7885 and place an order. Email will also be available.
- Virtual Interpretation Services in Waterloo Region
- In Kitchener-Waterloo and area, KW Multicultural Centre is providing interpretation services remotely (phone or videoconferencing) in over 50 languages. Visit https://kwmulticultural.ca/interpreters or email interpreters@kwmc-on.com if you require an interpreter.
- YMCA of Cambridge Immigrant Services is providing interpretation services remotely in Cambridge and area. Languages include: Arabic, Armenian, Farsi, Persian, Dari, Pashto, Portuguese, Spanish, Turkish. If you require an interpreter email interpretations@ckw.ymca.ca
Provincial and Federal Service Updates
Plain language update on benefits and emergency supports during COVID-19 pandemic from Jennifer Robson, Associate Professor of Political Management, Carleton University, who compiled it and published it at https://drive.google.com/file/d/1lOJn7XS6ETIkbLRodYk681M_2dxkkQsc/view
Provincial and Federal Updates from 211.ca
Financial Help for Canadians affected by the Coronavirus.
- Ontario Ministry of Health
- Ontario Increasing Public Health Units' Capacity to Stop COVID-19 launching a new user-friendly online portal for the public to easily access their COVID-19 lab test results.
- Information Sheet in multiple languages
A framework for reopening Ontario
Ontario Non Profit Network Provincial Policy Updates
Social Assistance during the Pandemic in Ontario
- Ontario Extending Infectious Disease Emergency Leave for Workers during COVID-19
- 30-day limit on prescriptions in Ontario expected to end by July 1.
- Further Electricity Bill supports for households and small businesses, alongside extension of the winter diconnection ban until July 31, 2020.
- Ontario Provides Consumers with Greater Stability and Predictability with Their Electricity Bills: all time-of-use customers 24 hours a day, 7 days a week. This fixed electricity price will be in place from June 1 - October 31, 2020.
- Support for Small Business Tenants and Landlords Now Available
- Ontario Works Emergency Benefit was initially a one-time financial support in April, and now extended May to July. If on social assistance, apply through your worker. See
- Ontario making prescription drugs more affordable during pandemic
- Province is doubling Ontario Guaranteed Annual Income System (GAINS), with automatic payments starting April 24th: up to $166 per month for individuals and up to $332 per month for couples.
- Ontario Offers Emergency Child Care to More Frontline Staff see the details.
- Ontario Enables Auto Insurance Companies to Provide Driver Rebates During COVID-19
- Ontario Takes Further Action to Stop the Spread of COVID-19: Making it easier to repurpose existing buildings and put up temporary structures, like tents, so communities can meet their local needs quickly.
- Ontario financial support for families with children to stay active during distancing - one-time payment of $200 per child younger than 12 years of age — and $250 for those under 21 with special needs
- During the COVID-19 outbreak, the Ontario government is temporarily preventing child care centres from collecting payments from parents, while also ensuring that their child care spaces are protected.
- Student Loans temporary deferral and interest will not accrue until September 30th.
- School and daycare services postponed until May 4.
- Ontario further supports victims of gender-based violence and human trafficking during the pandemic.
- The government is investing $10 million to help community organizations with the coordination of subsidized deliveries of meals, medicines and other necessities to seniors.
- Protecting consumer from price gauging - offenders face fines up to $500,000 for charging unfair prices on necessary goods.
- Province to Buy Urgently Needed Critical Goods and Services and Deploy them to Where They are Needed the Most
- Ontario emergency measures in long-term care homes. Greater flexibility and some comment, looser quality assurance.
- Ontario government issues moratorium on youth aging out of care during pandemic: “no youth in care or former youth in care in Ontario will age out of the supports and services they are currently receiving through children’s aid societies”.
- New Provincial Funding Will Support Municipalities, Food Banks, Homeless Shelters and Individuals, March 23: $200 million in relief funding will help municipalities and social service providers such as shelters, food banks, emergency services, charities and non-profit agencies.
- Emergency assistance in response to COVID19 includes one time emergency payment ($100 for a single person, $200 for a family) to current social assistance recipients (range of needs including cleaning supplies, transportation, food). Contact your caseworker directly at this point.
- Ontario Health Coalition Round Up Information March 24
- Landlord and Tenant Board:
- Eviction orders postponed and no new ones to be issued
- Hearings also postponed
- Ontario Extending Validation Periods for Driver, Vehicle and Carrier Products, Services and Health Cards
- Ontario opening select child care centres for health care, frontline workers - the list will be available at this website!
- Ontario is waiving the three-month waiting period for Ontario Health Insurance Plan (OHIP) coverage. The province will cover the cost of COVID-19 services for uninsured people who do not meet the criteria for OHIP coverage... in addition to ensuring that those with expiring & expired health cards continue to have access to insured health services.
- Ontario suspends time-of-use electricity rates
- Ontario helping students learn from the safety of their Own home: Quick Facts
- Accessing Income Support in the wake of COVID-19 with Income Security Advocacy Centre (update
- Temporary Foreign Agricultural Workers and COVID 19 Safety Considerations
Ontario Nonprofit Network Federal Policy Updates
- Seniors getting additional help on the OAS and GIS payments up to $500 one time supports.
- International students in are able to work more than 20 hrs per week while classes are in session if they are working in an essential service or function such as health care, the supply of food or other critical goods.
- $350 Million for charities in support during and after COVID19
- Prime Minister Justin Trudeau is promising a new emergency benefit for students whose education and job prospects are disrupted by COVID-19.
- Canada’s COVID-19 Economic Response Plan
- Federal supports for working seniors: CERB and EI
- Understanding Mortgage payment Deferrals - CMHC. After the agreement ends, your mortgage payments return to normal and the missed payments — including principal and accumulated interest - repaid.
- Canada Emergency Response Benefit applications open. The benefits are expanded to some who ran out of EI, part-timers and seasonal workers.
Please NOTE: change in eligibility from 30% to 15% wage drop March 2019 to March 2020; Adjustments made to the Summer Jobs program for students.
- If you have stopped working because of COVID-19, the Canada Emergency Response Benefit (CERB) may provide you with temporary income support. The CERB provides $500 a week for up to 16 weeks.
- Workers and self employed taking care of family members who are sick
- Parents with children who require care or supervision due to school closures, unable to earn employment income
- Residing in Canada, who are at least 15 years old;
- Who have stopped working because of COVID-19 and have not voluntarily quit their job or are eligible for EI regular or sickness benefits;
- Who had income of at least $5,000 in 2019 or in the 12 months prior to the date of their application; and
- Who are or expect to be without employment or self-employment income for at least 14 consecutive days in the initial four-week period.
- For subsequent benefit periods, they expect to have no employment or self-employment income.
- Additional Support for Canadian Businesses from the Economic Impact of COVID-19
- Employment Insurance benefits and supports 1-833-381-2725
- Applying for sickness benefits when you self-isolate for 14 days
- Applying for regular benefits if laid off because of the pandemic
- Federal Wage and Income supports
- The federal emergency wage subsidy for small and medium-sized businesses hit by the new coronavirus pandemic is jumping up to 75 per cent, the prime minister announced on Friday.
- Canada Revenue Agency is postponing the tax filing deadline until June 1st, and if you have to pay, the deadline is now the end of August.
- Banks support for Mortgage payments and credit card payments, 6 months deferral. Do speak to your bank directly to verify specific supports for your situation.
- Increased one time GST payments by early May 2020 - the average boost will be close to $400 individuals and $600 for a couple per month. Regular payments would probably double compared to 2019-2020, but tax returns have to be submitted.
- Boost maximum annual Canada Child Benefit payments by $300 per child for 2019-20. The increase will be about $550 on average for eligible families. Families will receive an extra $300 per child in their May payment.
- Reduce minimum withdrawals from Registered Retirement Income Funds (RRIFs) by 25% for 2020 immediately, recognizing the impact of market volatility on retirement savings.
- Parks Canada, all locations closed until at least May 31.
- LETTER CAMPAIGN: Shelter 4 All - Unsheltered Campaign in Waterloo Region - asking for 24/7 alternatives to shelter for all homeless outside of the shelter system, still on the street during the day and sleeping rough during the night. Housing saves lives.
- PETITION: Extend Emergency GST monthly thru September for people on social assistance!
- A Better Tent City - encampment with a willing landlord, washrooms, kitchen and showers - desperately needed by the unsheltered, and leading to tiny homes constructions as we move through the pandemic. Direct deposits can be sent to sdcwr@waterlooregion.org or checks mailed to the Social Development Centre Waterloo Region.
- Freeze Rents, Offer Subsidies and Prevent Evictions, petition to provinces by Broadbent Institute.
- First Policy Response- Our goal is to bring the Canadian policy community together to highlight the best economic and social policy ideas that will get Canadians through the immediate crisis and prepare us for a more sustainable and equitable recovery.
- Raise the Social Assistance Rates - 130 community organizations in Ontario signing the call.
- Ontario Human Rights Commission issued a policy statement on on government’s human rights obligations during the COVID-19 pandemic. ARCH Disability Law Centre also shares a set of recommendations to Canadian government, applicable to all levels of government, not to discriminate against persons with disabilities.
- PressProgress COVID19 Special Investigations on issues impacting workers and vulnerable Canadians, sick leave policies, lay offs, and threat of evictions.
- Registered Nurses’ Association of Ontario - public statement on COVID-19: personal protective equipment & ventilators
- Rent Freeze / Suspension of Rent & Internet for ALL from ACORN Canada
- Worker’s Rights, Housing and Homelessness, Healthcare, Vulnerable Communities - published by Broadbent Institute
- CCPA research puts public needs on the agenda - Canadian Centre for Policy Alternatives
- Bold Action in an Extraordinary Time - Canadian Centre for Policy Alternatives BC
- The Six Nations of the Grand River council started a Twitter account for updates and information on COVID-19.
- Nonprofit sector advocacy on COVID-19 from Imagine Canada
- Prosper Canada Supporting Partners to adapt services to meet community needs
- Share newly adapted service models that integrate social distancing and make greater use of telephone and video-conference support
- Identify issues and solutions for advocacy action
- Rent relief for low income tenants - Advocacy Centre for Tenants Ontario
- ONN: Nonprofits must be included in COVID-19 relief plans and contingency fund
- Urgent Health Emergency Labour Protections from 15 & Fairness, including 21 paid emergency leave days for ALL, greater access to employment insurance and an emergency fund that leaves no one behind.
Mental Health and Social Distancing
Do we know enough about grief, or many faces of grief? “That Discomfort You’re Feeling is Grief” by Scott Berinato, Harward Business Review.
Grief, Dying, and Death During a Pandemic
- Are you experiencing sadness or grief during these stressful times of COVID-19?
- Is someone you care about dying, or has someone recently died?
- Are you looking for emotional or spiritual support as you grieve?
Region of Waterloo has compiled a list of Religious and Spiritual Supports: During COVID – 19 (Updated April 14, 2020 – 4:30 p.m )
COVD19 Information for Persons with Disabilities
- Bounce Back, Reclaim your health - CMHA Ontario Online Tools
- Mental health, substance use and COVID19: Getting ahead of a perfect storm
- Canadian Centre for Policy Alternatives favourite free resources during COVID19 distancing
- In response to the COVID-19 pandemic and the increased anxiety that some may be feeling, the Counselling Collaborative of Waterloo Region is offering remote counselling options. The phone or video based sessions are best for those with mild to moderate anxiety and stress levels. To book your session, please call 519-743-6333, and press 2 to reach intake.
For those experiencing severe symptoms or in crisis please contact Here 24/7 at 1-884-437-3247. - Virtual Living with Loss Support for adults 18+ (mixed loss peer support group) Registration required at www.bfomidwest.org, 519-603-0196, support@bfomidwest.org.
- How to support student mental health during the COVID-19 pandemic from the School of Mental Health Ontario
- Mental Illness Unmasked Podcast from Canadian Mental Health Association, and tips to manage mental health during COVID-19.
- Clair Hills and Williamsburg Neighbourhood Window Walk decorate your front window with the theme, then enjoy walking around the neighbourhood finding the other houses participating
- Italians across the country are coming together with their neighbourhoods through music – Watch.
- A fitness instructor in Spain led a workout from a rooftop for quarantined people. Learn more
- Connecting Postcards – Help to connect with neighbours who may be lonely and in need. Learn more
- The Anglican Church in Burford, Ontario moves cancelled services to Facebook live – Listen here
- Kind Canadians start 'caremongering' trend – Learn more
- In times of crises, the first responder will likely be a neighbour – Learn more
- Stay active by biking, going for walks or exercising at home
- Explore ways to connect and volunteer virtually
- Create a neighbourhood or a community calendar
- Free Yoga for different ages
- Online Activities list from the Guelph community (educational, arts & culture, stay active)
- KW Counselling - Supports and Self Care Resources Available During COVID-19 Social Distancing
- If you are having a mental health crisis, contact Here 24/7 by phone at 1.844.437.3247 or online at https://here247.ca/
- If you identify as a LGBTQ2+ youth and want to talk with another youth who might get what you are going through you can reach out to YouthLine. Call 1.800.268.9688 or text 647.694.4275. Please note they are only available during certain times. You can also CHAT LIVE with someone who gets it at https://www.imalive.org/.
- The Sexual Assault Support Centre of Waterloo Region has a 24/7 support line: 519.741.8633
- WOEBOT https://woebot.page.link/Ontario. An app for those facing anxiety or depression to learn and practice CBT-based strategies.
- PIXEL THOUGHT https://www.pixelthoughts.co/. A 60 second meditation to help clear your mind!
- SUPERBETTER https://www.superbetter.com/. SuperBetter builds resilience – the ability to stay strong, motivated and optimistic even in the face of change and difficult challenges. Playing SuperBetter unlocks heroic potential to overcome tough situations and achieve goals that matter most.
- YOU FEEL LIKE SHIT: https://youfeellikeshit.com/. This game guides you through a series of questions that help you practice self-care. It’s especially useful for people who struggle with self-care, executive dysfunction, and/or reading internal signals. It’s designed to take as much of the weight off of you as possible, so each decision is very easy and doesn’t require much judgment
- CALM HARM https://calmharm.co.uk/. An app that helps young people resist or manage the urge to self-harm. Great for adults, too!
- Canadian Mental Health Association website has a range of tip sheets available for download. https://cmha.ca/document-category/mental-health
- Dancing Distantly Parties- You can arrange them too!
- Workout Routine from YMCA - Ways to stay well and healthy at home
- COVID-19 Resources for Children, Youth, and Families from Children and Youth Planning Table of Waterloo Region
- Conestoga LINC classesare running remotely via Zoom/WhatsApp for any students able to join at this time. They are planning to set up additional options soon.
- St Louis ESL classes are running remotely. Teachers have been connecting with their students and they are starting online learning this week. If students have not connected with their teacher they can call the school at 519-745-1201
- Ontario Provides Urgent Rent Assistance in Addition to Billions in Measures to Support Business During the COVID-19 Outbreak
- Small businesses benefit from a new fund by the Cambridge Chamber of Commerce for Personal Protective Equipment and precautionary measures.
- Workforce Planning Board opened an online survey to discover the impacts COVID-19 has had on local jobs
- Waterloo Economic Development Corporation has gathered a listing of resources that can help support your business through this time of global uncertainty.
- Statement regarding eligibility criteria for the Business Credit Availability Program (BCAP)
- Greater KW Chamber of Commerce is seeking input from business owners re assistance they would need during distancing.
- Online Grocery Shopping - extra fees may be charged from each provider:
- Walmart Grocery - orders over $50.00 with $9.97 fee for delivery
- No Frills - orders over $30.00, no delivery, pick-up only
- Zehrs - online or phone orders over $30.00, no delivery, pick up fees $3-$5
- Real Canadian Superstore - online or phone orders over $30.00, no delivery, pick up fees $3-$5 (for PC members only)
- Special Shopping Hours for Senior and Adults with Disabilities
- Walmart Grocery, 7am-8am, Monday - Friday
- No Frills - 7:30am-8:30am, Tuesday - Friday
- Zehrs - 7am-8am, Monday - Friday
- Shoppers Drug Mart is dedicating the first opening hour of shopping at our stores to our customers who need assistance or consideration, including seniors and people living with disabilities, 8am-9am with 20% discount for seniors.
- Real Canadian Superstore - 7am-8am, Tuesday - Friday
- Sobeys - 1st hour after opening
- Freshco - 1st hour after opening
- Food Basic - check local store; 7am-8am
- Metro - check local store; 7am-8am
- Support Local Businesses affected by the social distancing, from Greater KW Chamber of Commerce
- Communitech COVID-19 Info Centre - resources, tips and links.
- No Frills in New Hamburg are only allowing 50 shoppers in at a time. One person in, one person out. Zehrs at Erb and Fischer-Hallman has portable sinks set up and hand sanitizer in a few spots around the store.
- Tim Hortons and Starbucks restaurants have closed all dining room seating, moving to a takeout or drive-thru model at most locations. Some Starbucks locations are also closing temporarily.
- Waterloo Taxi will offer free rides to seniors and those with disabilities in Kitchener-Waterloo. This is to coincide with the extra hour of shopping that grocery and drug stores are offering. To book your ride please call 519-888-7777 or 519-886-1200
- Ontario Together: Government website allows Ontario businesses to join fight against COVID-19
- Stop the Spread Business Information Line 1-888-444-3659
- Bank of Canada lowers interest rate to 0.25%
- COVID19 Greater KW Chamber of Commerce Updates and free webinars on how to cope with the impact of COVID-19.
- A Better Tent City donations - find out more
- Donations for unsheltered residents collected through the Unsheltered Campaign Fund
- Hospitals in the Waterloo Region are seeking donations. On a new fundraising website, the area's three hospitals — Grand River Hospital, St. Mary's General Hospital and Cambridge Memorial Hospital — say that they will use the money to buy equipment, beds, and supplies.
- KWCF Announces $300,000 to support COVID-19 assistance to Waterloo Region charities
- Community Response Fund COVID-19 Coronavirus, United Way Waterloo Region Communities
- This fund will support the work of our frontline organizations who are at the forefront of this issue and collectively striving to ensure our most vulnerable citizens are safe and healthy.
- Food Bank Centralized Donations
- House of Friendship
- Mennonite Coalition for Refugee Supports - donations to help refugee claimants.
- Community Support Connections - safe and responsible service delivery: Meals on Wheels (Monday to Friday to the client’s doors); Grocery shopping (picked up and delivered to the door); Transportation to medical-related appointments. - Donate
- Nutrition for Learning Pop Up Snacks: the website lists pop up locations daily for mobile food delivery in different neighbourhoods. Donations for school children food security during pandemic can be given at this website: https://www.canadahelps.org/en/charities/nutrition-for-learning/campaign...
Covid-19 testing for both symptomatic and asymptomatic residents is available at four assessment and testing centres in Waterloo Region:
Grand River Hospital COVID-19 Testing Centre
835 King Street West, Kitchener
Hours of operation: 7:30 a.m. to 6:30 p.m. 7 days/week
Self-referrals are accepted by calling 519-749-4300 ext. 6824
St. Mary’s General Hospital COVID-19 Testing Centre
50 Bathurst Drive, Unit 11, Waterloo
Hours of operation: 9 a.m. to 5 p.m. 7 days/week
Self-referrals are accepted by calling 519-885-9517
Cambridge-North Dumfries Community Assessment Centre
700 Coronation Boulevard, Cambridge (Cambridge Memorial Hospital, separate entrance)
Hours of Operation: 8:30 a.m. to 8:30 p.m. Monday to Friday and 8:30 a.m. to 4:30 p.m. on Saturday, Sunday and holidays
Self-referrals are accepted by calling 519-621-2333 ext. 2689
KW4 Community Assessment Centre
50 Westmount Road North, Waterloo
Hours of Operation: 9 a.m. to 4 p.m. daily 7 days/week